Cresslink Product
Cresslink Commerce
A single platform for catalogue, ordering, payments and fulfilment operations — built for businesses that outgrew social media orders but do not need enterprise commerce.
The Problem
What it solves
- Small and mid-sized businesses take orders across WhatsApp, Instagram and phone calls, then reconcile them by hand.
- Off-the-shelf storefronts handle checkout but ignore the operational side: preparation, scheduling, delivery batching and staff workflows.
- Stitching together four subscriptions produces four sources of truth and no reliable reporting.
The Solution
How it works differently
- One catalogue and one order record shared by the storefront, the admin console and the operations view.
- Fulfilment workflows modelled on how the business actually runs — preparation windows, delivery slots and staff assignment.
- Reporting built on the same data the operations team works from, so the numbers reconcile by construction.
Key Features
What the product does.
Catalogue & pricing
Variants, options, availability windows and scheduled price changes, all versioned so historical orders stay accurate.
Order pipeline
Orders move through explicit states with an auditable history rather than being edited in place.
Payments
Integrations with local and international payment providers, with reconciliation against the order ledger.
Operations console
A live view of what has to be prepared, packed and dispatched, designed for a screen in the kitchen or back office.
Customer accounts
Repeat ordering, saved addresses, order history and subscription-style recurring orders.
Reporting
Revenue, product performance and fulfilment timing drawn from the operational data itself.
How It Works
From setup to steady state.
- 01
Configure
Set up the catalogue, fulfilment methods, service areas and payment providers.
- 02
Sell
Customers order through a hosted storefront or an embedded ordering flow.
- 03
Operate
Staff work the order pipeline from the operations console in real time.
- 04
Measure
Reporting closes the loop on revenue, demand patterns and fulfilment performance.
Who it's for
- Meal prep and food businesses taking recurring orders
- Retailers moving off manual order taking
- Service businesses that sell scheduled or bookable products
Technology & infrastructure
- Multi-tenant application architecture
- Relational database with row-level tenant isolation
- Event-driven order state machine
- Payment provider integrations with webhook reconciliation
- Cloud hosting with automated backups and monitoring
Pricing
Subscription, tiered by order volume
Pricing is published at launch. Early access partners are onboarded directly by the Cresslink team.
Be first in line for Cresslink Commerce.
Documentation and support are provided directly by the Cresslink engineering team.